senseFly/AgEagle Support:

There is a lot of good information available in the senseFly library at and it is a great resource tool to maximize the use of your Drone and may answer most of your questions thoroughly and quickly.

Submit a Support Request by e-mail:

Access SenseFly Support here:

If you never used my.senseFly or have problems logging in?

All our customers have access to senseFly’s secured download section, from which they can download various software such as eMotion, PostFlight Suite, and autopilot firmware updates.

To update your Sequoia firmware, click here.

Log in using your username (email address you registered the drone) and password.

(Note: If your username is not currently a valid email address, you will be asked to update this.
We need the eBee SN#)

Please contact our support team in the interim: and  as much information as possible including the log-file from the eBee.

Before sending in a product for repair, please fill out our Client Repair Request Form and send the completed form with your product to speed up the process.

519-343-5454 ext. 111